FAQ

• 
  Why is my account blocked?
  

  This is not the time to panic. There are many good reasons why your account may have been blocked. Too many failed attempts will usually shut the login, but you can restore your account by simply requesting a new password. If the problem is still there after resetting your password, check your email for notifications from us or get in touch with customer support straight away!

• 
  I want to reopen my account, how do I do this?
  

  Restarting your account is a piece of cake. All you need to do is get in touch with our customer support who will see you through. Please note that if you have requested to be self-excluded, we cannot reopen your account before the period of self-exclusion expires.

• 
  I think I forgot my password. How do I access my account?
  

  Are you having trouble logging in? Don’t worry. Betium is prepared for any situation, and you can either click on "Forgot password," or jump into an email chat with our dedicated customer support. Either way, you will have access restored to your account in no time!

• 
  Am I allowed to have multiple accounts?
  

  We appreciate the enthusiasm, but Betium only allows one account per person. Please stick with this for the best gaming experience.

• 
  How do I complete verification?
  

  Verification is an important part of the Betium experience, and you can complete it by contacting us by email.

• 
  How long does it take for the verification to clear through?
  

  When everything is in order, our specialists should complete the verification process within 24 hours. Please allow for some delays as we may be busier during certain periods depending on the number of verification applications.

• 
  Can I sign up for your casino and claim a welcome bonus?
  

  Yes, you need to sign for Betium to claim the welcome bonus. The welcome bonus is detailed in a separate page, and we advise you to go through the terms and conditions so that you always come prepared.

• 
  Can I join your Loyalty Program from the start?
  

  Yes, Betium players enroll automatically in the casino's loyalty program. Players will be able to progress through a multi-tier system while playing their favorite games. All players are welcome to play the games they find most suitable to their taste and accumulate points automatically.

• 
  Can I find a free spins bonus at Betium?
  

  Absolutely, we have made sure that players can experience all sorts of fun promotions. Apart from the generous welcome package and tournaments, Betium has prepared a whole bunch of free spins you can claim under various conditions.

• 
  My bonus is missing, what happened?
  

  If you are having an issue with your bonus funds or they are missing, check your account settings and bonus.
  Should there be no information available there as well, please contact our Customer Support.

• 
  Can I withdraw my bonus funds?
  

  Before you can withdraw any funds that are a part of your bonus, you must comply with the wagering requirements in full. Please make sure to satisfy these conditions prior to attempting any withdrawals.

• 
  What wagering requirements does Betium use?
  

  Wagering requirements at Betium will vary depending on the bonus. Players may find a number of promotions
  that will feature specific T&C's where the wagering requirement will be detailed.

• 
  How much more do I need to wager before I meet the requirements?
  

  To keep track of your bonus progression, just head to the profile where you will be able to see how much more money you need to wager.

• 
  Does my bonus have an expiry date?
  

  Yes, all Betium bonuses come with an expiry date. We make absolutely sure to detail this in each bonus T&C's for your convenience.

• 
  Can I cancel and reactivate a bonus?
  

  If you choose to opt out of a bonus, the bonus is considered settled. You won't be able to reactivate it any more.

• 
  I want to deposit and start playing, how do I do that?
  

  First of all, you must create an account at Betium. Afterwards, you can deposit real money and play any casino game for real money. To do so, we have a wide range of solutions available, including credit and bank cards, e-wallets, and direct bank payment methods. These payment methods may be subject to change depending on your current location. In case you see a problem, we encourage you to have a look at our banking page, or get in touch with our support.

• 
  Do I pay fees to make a deposit?
  

  No, you don't have to pay anything to make a deposit at Betium. It's all 100% free of charge.

• 
  Does it take long for my deposit to appear in my account balance?
  

  Deposits are usually credited instantaneously to your account. If some delays occur, please give the money a few minutes to arrive or log in again. If your deposit is still missing – very unlikely – just contact Customer Support who will trace the money for you right away.

• 
  My deposit didn't go through, why is this?
  

  If a deposit gets declined, the reason behind this is most likely incorrectly entered data. There is a chance for the payment processor to be experiencing difficulties. Please get in touch with the Customer Support Team if you seem to not be able to deposit.

• 
  How long does it take for me to withdraw?
  

  Withdrawals from Betium are available to players who have verified their accounts, which takes around 24 hours. Once you do this, depending on the method you use, you will have to wait 24-48 hours and five banking days to withdraw your money. All the information about specific time-tables is featured in the Banking section to avoid confusion.

• 
  I haven't received my withdrawal yet. How can I check where it is?
  

  Some withdrawals may take up to five business days, so make sure to allow for this time to expire. While we are still processing your withdrawal on our casino, you can reference it in the Cashier section. If the money hasn't arrived in five or more days, please contact Customer Support who will help you trace it to the best of our ability.

• 
  What are the theoretical payouts of Betium games?
  

  We are always looking to provide you with the best possible theoretical returns, known as return-to-player (RTP) rates. For this reason, we will collaborate with the best game makers and offer you games from some of the best games available. We list games in compliance with our license guaranteeing fair payouts and unbiased gameplay outcomes.

• 
  Can I keep track of my deposits, withdrawals and game history?
  

  Betium will make it simple for you to keep track of your gaming history and allow you to always know how much you have deposited, withdrawn, and won playing various games. We store data about your gaming sessions in the Game History section for up to three months.

• 
  Is Betium committed to responsible gambling practices?
  

  Yes, Betium is fully committed to upholding the best responsible gambling practices in the industry. Players may visit our Responsible Gambling page, which details all there is to know about this practice, where to get help and how to spot early symptoms. We also offer self-exclusion.

• 
  I think I need a break. What should I do to freeze my account?
  

  If you wish to freeze or suspend your account, Betium will be happy to oblige. Just get in touch via email or contact us directly through our live chat option to talk details.

• 
  I want to close my account. Can you help me with that?
  

  Yes, we make sure that players' wishes are respected. If you want to shut down your account, just refer to our
  customer care team who will assist you.

• 
  What hours is the Betium online casino available?
  

  Betium knows how dynamic a player's lifestyle can be, and that is why we make sure that you have access to the casino 24/7.

• 
  Can I test your games before I commit real money?
  

  Yes, you can! You may pick a game from our vast library of titles and try it for free or in a demo version before you stake real money. Playing for free, though, won't rob you of the opportunity to experience the game exactly as it is. The only thing that changes is the currency which won't be real money.

• 
  How many games are there at Betium?
  

  Betium presently offers games by over 40 dedicated studios. Game availability may be restricted based on your current geographical region, but overall, you will have access to hundreds of great gaming titles to pick from.
  The majority of these games will be popular online slots, but you can find many other options. They include table games such as blackjack, baccarat and casino hold 'em poker, video poker, and many live games.

• 
  Can I play and experience Betium from a mobile casino?
  

  Yes, Betium is fully accessible from a mobile device, and you will have no trouble playing on the go. The casino will render its products fully accessible to all players, whether they access the website from an Android or iOS device, a smartphone, or a tablet.

• 
  Are there tournaments I can enjoy?
  

  Yes, Betium has a bunch of tournaments running around the clock for you to appreciate and enjoy. We welcome you to have a go at any of the tournaments you find enjoyable. They will change and feature different games.

• 
  Is Betium shop worth it?
  

  Yes, Betium shop is actually quite a worthwhile option. We have thought of many ways to make your gameplay  sessions more integrated and rewarding. You will have an excellent time going through our store and unlocking
  new perks as an extension of our loyalty experience.